At a glance
Unless a receipt or service agreement states otherwise, eligible iPhix repairs include a 12-month limited warranty on the replacement part installed by iPhix and the labor performed for that repair. Coverage begins on the repair completion date.
What the repair warranty covers
The warranty applies when an installed covered part develops a verified defect or the original iPhix workmanship requires correction during the coverage period.
- The specific replacement part listed on the repair ticket
- Labor directly related to that covered repair
- A diagnostic inspection needed to confirm the warranty claim
What is not covered
The warranty does not cover a new incident or a problem unrelated to the original repair.
- New drops, impact, bending, crushing, liquid exposure or other physical damage
- Misuse, improper accessories, electrical damage or operation outside manufacturer guidance
- Work performed or parts removed by another repair provider after the iPhix repair
- Data loss, software, passwords, account locks or device content
- Cosmetic wear, consumable wear or failure of a different component
- A device or serial/IMEI that cannot be matched to the original ticket
How to request warranty service
Contact info@iphix.us or (424) 448-5107 with the original ticket or order number and a short description of the issue. Bring or ship the device only after the team confirms the service route. iPhix must inspect the device before coverage can be approved.
Available remedy
For an approved claim, iPhix may re-perform the covered work, repair the eligible part, or replace it with a comparable available part. The appropriate remedy is determined after inspection. A warranty claim does not automatically create a cash refund.
Retail products and manufacturer coverage
Accessories and tested pre-owned devices may have separate coverage stated on their product page, packaging, receipt or manufacturer documentation. This repair warranty does not replace any rights that cannot legally be limited.