Welcome to iPhix
By booking a repair, placing an order, or using our website, you agree to these terms. Please read them — they explain what to expect and what we expect from you.
Repairs
- Diagnostic fees: many standard assessments are complimentary. Advanced, liquid-damage, board-level or data-recovery diagnostics may have a fee, disclosed before testing.
- Approval — no repair happens without your written or verbal approval of the quote.
- Unsuccessful repairs: repair work is not charged when it is not completed, but any diagnostic fee approved in advance remains payable.
- Warranty — every repair is backed by our 12-month warranty on parts and labor.
- Risk — while we take every precaution, repairs carry a small inherent risk. Devices with pre-existing catastrophic damage (severe liquid, board failure) may not be recoverable.
Data & backups
You are responsible for backing up your data before any repair. While we never access personal data and most repairs don’t require your passcode, data loss can happen — especially with liquid-damaged or board-level repairs. We strongly recommend a full backup before drop-off or shipping.
Pricing & payment
- All prices are in US dollars and include parts and labor unless stated otherwise.
- Payment is due upon repair completion or order placement. We accept major cards, Apple Pay, PayPal and cash.
- Mail-in repairs are billed after approval and completion, before return shipping.
Shop orders & shipping
- Orders ship within 1–2 business days. Standard delivery takes 4–6 business days; express takes 1–2.
- Free standard shipping applies to orders over $50 and to mail-in repairs (both ways).
- See our Refund & Returns Policy for returns, exchanges and order issues.
Cancellations
You may cancel a repair at any time before work has begun at no charge. Once a repair is in progress, costs for parts already installed may apply. Shop orders can be cancelled before shipping; afterward, they follow our return policy.
Warranty limitations
Our 12-month warranty covers defects in the parts we install and the workmanship of our repair. It does not cover new accidental damage, third-party tampering, software issues, or data loss. Full details are on our warranty page.
Website use
You agree to use this website lawfully and not to misuse it — no attempts to disrupt service, scrape content at scale, or submit false information. All content (text, images, design) is owned by iPhix or used with permission and may not be reproduced without consent.
Limitation of liability
To the maximum extent permitted by law, iPhix is not liable for indirect, incidental or consequential damages arising from repairs or purchases. Our total liability for any claim is limited to the amount you paid us for the specific repair or order in question.
Changes to these terms
We may update these terms from time to time. The "last updated" date above reflects the most recent revision. Continued use of our services after changes constitutes acceptance.
Contact
Questions? Email info@iphix.us or call (424) 448-5107.